Shipping policy
1. Processing Time
All orders are processed within five (5) business days, excluding weekends and public holidays. Orders placed after 12 PM PST will be processed on the next business day. In the event of high order volume or unforeseen circumstances, processing may be delayed. Should a significant delay occur, we will notify you via the contact information provided during checkout.
2. Shipping Methods
The Company offers shipping via UPS and USPS, with shipping costs calculated based on destination, weight, and dimensions of the order. Customers will have the option to select their preferred shipping method during the checkout process.
3. Delivery Timeframes
Once shipped, estimated delivery times are subject to the carrier’s timelines and may vary depending on the destination. Standard delivery within the continental United States typically ranges between 3 to 7 business days. International shipping times may vary depending on the destination country and customs processes.
4. Shipping Costs
Shipping fees are non-refundable. Customers are responsible for any applicable customs duties, taxes, or fees associated with international shipments, which are not included in the shipping fees at checkout.
5. Shipping Address
It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. The Company is not responsible for delays or losses resulting from incorrect or incomplete addresses. If a package is returned to the Company due to an incorrect address, the customer may be required to cover additional shipping costs for re-delivery.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. It is the customer’s responsibility to monitor the shipment and ensure availability at the delivery address.
7. Risk of Loss
All items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The Company is not liable for packages lost or damaged in transit once they have been handed over to the carrier.
8. Delivery Issues
If your package is lost or damaged in transit, please contact the carrier directly using the tracking number provided. For further assistance, you may contact us at Contact@CycleContinues.com; however, the Company is not responsible for resolving carrier-related issues.
9. Undeliverable Packages
If a package is deemed undeliverable by the carrier due to issues such as an incorrect address or failure to accept delivery, the customer may be responsible for any return shipping fees and additional costs associated with re-shipping the order.
For any questions regarding this Shipping Policy, please contact us atContact@CycleContinues.com.